Purpose of the Role
The IT Manager provides day-to-day leadership to the IT team and ensures that IT initiatives are aligned with business priorities and Group IT standards. The role connects the business, the IT team and the Group IT Manager, translating business requirements into practical initiatives and contributing hands-on to project-based delivery.
Application Managers remain responsible for application support and the handling of incidents and service requests. The Team Lead IT provides direction, prioritisation and support for escalations, cross-application dependencies and structural improvements.
Key Responsibilities
Team Leadership
- Lead, coach and support the IT team, setting clear priorities, responsibilities and expected results.
- Allocate capacity across projects and improvement initiatives and promote ownership, collaboration and professional development.
Business Alignment
- Act as a key IT contact for management and business stakeholders.
- Translate business needs into feasible IT solutions, projects and improvement initiatives, assessing value, impact, dependencies and resources.
- Ensure alignment with Group IT strategy, architecture, security requirements and standards.
IT Project Delivery
- Lead and coordinate local and Group IT projects, managing scope, planning, deliverables, risks and dependencies.
- Coordinate business stakeholders, Application Managers, Group IT specialists and external suppliers.
- Contribute hands-on to requirements analysis, workshops, solution assessment, testing, implementation and adoption.
- Ensure controlled handover of solutions to the Application Managers.
Application and Supplier Oversight
- Provide direction and priorities to Application Managers without taking over regular incident or support activities.
- Coordinate initiatives involving multiple applications, processes or suppliers and turn structural issues into improvement projects.
- Manage implementation partners and monitor project commitments, quality and deliverables.
Governance and Reporting
- Maintain oversight of the IT project and improvement portfolio and contribute to the Group IT roadmap.
- Ensure projects comply with Group IT, cybersecurity, privacy and data governance requirements.
- Report to the Group IT Manager on progress, business demand, team capacity, risks, dependencies and required decisions.
Key Competencies and Experience
- Strong leadership, coaching, communication and stakeholder-management skills.
- Ability to connect business requirements with practical IT solutions while maintaining oversight and contributing hands-on when required.
- Experience in IT project delivery, change management, business-critical applications and supplier management.
- Bachelor degree in IT, Business Information Management or a related field, with at least five years of relevant experience.
- Experience coordinating or leading IT professionals is required.